Privacy notice - professional services

adrian paul interiors customer privacy notice

 

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• How to complain

 

Contact details

Telephone

07921 551039

 

Email

Hello@adrianpaulinteriors.com

 

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Usage data (including information about how you interact with and use our website, products and services)

• Information relating to compliments or complaints

• Website user information

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

• IP addresses

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Addresses

• Purchase or service history

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

  • Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

  • If you make a request, we must respond to you without undue delay and in any event within one month.

  • To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for collecting or using personal information to provide and improve products and services for clientsare:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

 

• We use your Personal Data in order to: provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services. enhance your customer experience; fulfil an obligation under law or contract; We use your Personal Data on legitimate grounds and\/or with your Consent. On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes: to identify you; to provide you a service or to send\/offer you a product; to communicate either for sales or invoicing; On the ground of legitimate interest, we Process your Personal Data for the following purposes: to send you personalized offers* (from us and\/or our carefully selected partners); to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products\/ services offered\/provided; to conduct questionnaires concerning client satisfaction; As long as you have not informed us otherwise, we consider offering you products\/services that are similar or same to your purchasing history\/browsing behaviour to be our legitimate interest.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All your data protection rights may apply, except the right to portability. 

Our legitimate interests are:

• With your consent we Process your Personal Data for the following purposes: to send you newsletters and campaign offers (from us and\/or our carefully selected partners); for other purposes we have asked your consent for; We Process your Personal Data in order to fulfil obligation rising from law and\/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than twelve months. We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that: the link between purposes, context and nature of Personal Data is suitable for further Processing; the further Processing would not harm your interests and there would be appropriate safeguard for Processing. We will inform you of any further Processing and purposes.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. 

• Our legitimate interests are:

  • In order to process and address specific complaints or claims.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Where we get personal information from

• Directly from you

 

How long we keep information

No longer than 12 months. 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Last updated: September 2025